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Spesialis E-commerce

IDR5,000,000 - 6,000,000/Month
Full-Time · On-site
Minimum Bachelor’s Degree
Posted 1 month agoUpdated 21 days ago

Job Requirements

On-site
Minimum Bachelor’s Degree
22-28 years old

This job post is managed by

MH
Mecoo HRD
Online yesterday

Skills

Job description for Spesialis E-commerce at Mecoo.id

Qualifications & experience
  • Graduate with Bachelor’s degree, Fresh Graduates/Students are welcome.
  • Strong phone contact handling skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment
  • Able to work with team
  • Fluent in both english & mandarin

Tasks & responsibilities
  • Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information about our products and services
  • Resolve customer issues and complaints efficiently and to the customer's satisfaction
  • Process orders, returns, and exchanges
  • Maintain customer records by updating account information
  • Follow up with customers to ensure their issues are resolved
  • Work closely with other departments to ensure customer needs are met
  • Identify and escalate priority issues to the appropriate channels
  • Provide feedback on the efficiency of the customer service process
  • Collecting and analyzing customer feedback
  • Responding to customers review
  • Ready to be placed on a shifting schedule
  • Ready to be relocated to Jakarta

Benefits
  • Competitive salary and benefits package
  • Comprehensive training and development programs
  • Opportunities for career advancement
  • A supportive and collaborative work environment
  • Employee discounts on company products
About the company
Mecoo.id
Retail
11 - 50 employees
Mecoo.id merupakan sebuah perusahaan yang bergerak dibidang retail atau penjualan barang elektronik rumah tangga.
Office address
Ruko Green Mansion, Jalan Daan Mogot Blok C No. 7, RT 9 RW 3 Kedaung Kali, Cengkareng

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Spesialis E-commerce