
Spesialis E-commerce
IDR5,000,000 - 6,000,000/Month
Full-Time · On-site
Minimum Bachelor’s Degree
Posted 1 month agoUpdated 21 days ago
Job Requirements
On-site
Minimum Bachelor’s Degree
22-28 years old
This job post is managed by
MH
Mecoo HRD
Online yesterday
Skills
Job description for Spesialis E-commerce at Mecoo.id
Qualifications & experience
- Graduate with Bachelor’s degree, Fresh Graduates/Students are welcome.
- Strong phone contact handling skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment
- Able to work with team
- Fluent in both english & mandarin
Tasks & responsibilities
- Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about our products and services
- Resolve customer issues and complaints efficiently and to the customer's satisfaction
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Follow up with customers to ensure their issues are resolved
- Work closely with other departments to ensure customer needs are met
- Identify and escalate priority issues to the appropriate channels
- Provide feedback on the efficiency of the customer service process
- Collecting and analyzing customer feedback
- Responding to customers review
- Ready to be placed on a shifting schedule
- Ready to be relocated to Jakarta
Benefits
- Competitive salary and benefits package
- Comprehensive training and development programs
- Opportunities for career advancement
- A supportive and collaborative work environment
- Employee discounts on company products
About the company

Retail11 - 50 employees
Mecoo.id merupakan sebuah perusahaan yang bergerak dibidang retail atau penjualan barang elektronik rumah tangga.
Office address
Ruko Green Mansion, Jalan Daan Mogot Blok C No. 7, RT 9 RW 3 Kedaung Kali, CengkarengGlints Safety Tips
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