Job description for Spesialis Customer Support at PT Nailed Beauty Bali
Join the Nailed Bali Support Team!
We're looking for a highly organized and customer-focused individual to join our growing team. If you're passionate about providing excellent service and thrive in a fast-paced environment, we want to hear from you.
What You'll do:
As a member of our Support Team, you will be the first point of contact for our valued clients. Your primary responsibilities will include:
- Client Communication: Efficiently manage and respond to booking requests via WhatsApp and Instagram with a prompt, professional, and friendly approach.
- Booking Management: Ensure every booking is accurately scheduled and assigned to the right Nail Technician based on their skills and availability.
- Customer Relations: Handle all client inquiries, concerns, and feedback with professionalism and a focus on customer satisfaction.
- Data Management: Keep our CRM system updated with client profiles, booking history, and preferences to ensure a personalized experience.
- Operational Support: Provide daily booking summaries and key alerts to the Operations Manager to maintain a smooth workflow.
- Information Hub: Ensure clients receive accurate information on our latest promotions, terms, and policies.
What We're Looking For:
- Proven experience in a customer service or administrative role, with a strong background in handling client or customer inquiries.
- Experience in the beauty industry is a plus!
- Exceptional communication skills in both English and Bahasa Indonesia.
- Detail-oriented, highly organized, and an effective multi-tasker who can provide fast responses.
- Comfortable using various digital tools, including CRM systems.
- Have your own device (Laptop or Tablet)
- Must be based in Bali
What We Offer:
- Position Type: Full-time | On-Site
- Working Hours: Wednesday to Sunday, 9AM - 6PM
- Benefits:
BPJS Kesehatan (Health Insurance).
BPJS Ketenagakerjaan (Employment Social Security).
THR (Religious Holiday Allowance).
Bonus Performance
About Nailed Bali
Nailed Bali is a premier nail salon dedicated to providing a luxurious and relaxing experience for every client. We pride ourselves on exceptional artistry, impeccable hygiene, and a warm, inviting atmosphere. Our mission is to make every client feel beautiful and pampered, with a service that goes beyond expectations.
