Spesialis Customer Success

SALES

(Client Maintenance & Growth)

Job Description:

Responsible for maintaining and growing relationships with existing clients, ensuring high client satisfaction, and maximizing revenue through upselling and cross-selling. This role focuses on client retention, service delivery follow-up, and long-term account development.

Criteria:

1. Male/Female, 18–30 years old.
2. Able to communicate in English (spoken & written). (MANDATORY)
3. Based in Bali or willing to relocate to Bali.
4. Neat and professional appearance.
5. Good attitude, communicative, responsible, and well-organized.
6. Able to work independently and in a team.
7. Proficient in Microsoft Excel / Google Sheets, and CRM
8. Has Experience in sales, account management, or customer success 3-5 year

Key Responsibilities:

1. Build and maintain strong relationships with existing clients.
2. Identify opportunities for upselling and cross-selling additional services.
3. Ensure client satisfaction by monitoring service delivery and following up on feedback.
4. Handle client complaints or issues promptly and professionally.
5. Prepare and deliver quotations for additional services.
6. Coordinate with internal teams to ensure smooth service execution.
7. Track and report client activity, revenue, and satisfaction metrics.

Required Skills:

1. Strong communication and interpersonal skills.
2. Client-focused mindset with problem-solving abilities.
3. Familiar with Google Workspace, CRM tools (e.g., Odoo), and WhatsApp Business.
4. Detail-oriented, responsive, and well-organized.
5. Basic understanding of sales and retention strategies.
6. Familiarity with accounting, tax, legal, compliance, HR, or notary services.
7. Ability to prepare neat and professional quotations.
8. Experience in handling service-based client accounts.