Job description for Spa Receptionist at PT AMERTA JIWA INDONESIA
Primary Job Role :
The Receptionist is responsible for managing front desk operations and serving as the first point of contact for guests at Sandjong SPA. This role ensures a welcoming atmosphere by greeting guests, handling reservations, providing accurate information about spa services, actively promoting spa products and membership packages, and coordinating with therapists and the operations team. The Receptionist plays a key role in delivering excellent guest experiences, driving sales through upselling and cross-selling, and supporting smooth daily spa operations.
Business Unit Location :
1. Sandjong Spa – Episode Gading Serpong Hotel
Responsibilities :
1. Welcome and greet spa guests in a professional, friendly, and courteous manner
2. Handle reservations, cancellations, and rescheduling of spa treatments through phone, email, and walk-ins.
3. Provide accurate information about spa treatments, packages, promotions, and facilities.
4. Perform upselling and cross-selling of spa services, retail products, and membership packages (minimum 2 memberships per month target).
5. Assist guests with check-in and check-out procedures, including processing payments and issuing receipts.
6. Coordinate guest schedules with therapists and ensure smooth service flow.
7. Manage front desk operations and maintain accurate records of guest bookings and transactions.
8. Address guest inquiries, feedback, and complaints with empathy and escalate to the Spa Manager when necessary
9. Ensure the reception and waiting area are always clean, organized, and welcoming.
10. Support promotional activities, events, and campaigns to increase guest engagement and spa visibility.
11. Maintain professional grooming, excellent communication, and uphold service standards as the face of Sandjong SPA.
12. Handle membership inquiries, registrations, renewals, and cancellations.
13. Achieve individual and team sales targets related to product sales and membership packages.
Key Task :
1. Welcome and assist guests with a warm and professional attitude.
2. Handle reservations, scheduling, and guest check-in/check-out.
3. Provide information on spa services, treatments, promotions, and retail products.
4. Actively offer upgrades, add-on treatments, retail products, and membership packages to guests.
5. Support daily operations by coordinating with therapists and the spa team.
6. Manage guest inquiries, feedback, and complaints with courtesy.
7. Ensure the reception area remains neat, organized, and aligned with spa standards.
8. Track and report upselling, cross-selling, and membership sales performance.
