Job description for Spa Manager at High and Low Headhunters
A premium wellness and beauty destination with modern aesthetic, high-quality treatments, and elevated guest experience is looking for a Spa Manager to join their team in Ubud immediately.
The ideal candidate is a hands-on and service-driven Spa Manager with strong leadership capabilities and a passion for delivering exceptional guest experiences. This individual is energetic, proactive, and highly people-oriented, capable of managing daily operations while motivating and developing a team. They are comfortable working in a fast-paced hospitality environment.
Requirements :
- Open for local candidates.
- Proven experience in a managerial role, preferably in spa, wellness, or hospitality industry.
- Strong leadership and people management skills, with the ability to inspire and motivate teams.
- Excellent customer service and guest handling skills.
- High level of energy, enthusiasm, and proactive mindset.
- Strong organizational and operational management skills.
- Ability to manage multiple priorities in a dynamic environment.
- Good understanding of spa operations, treatments, and service standards.
- Financial awareness, including budget control and cost management.
- Flexible to work weekends, public holidays, and cover operational needs when required.
- Good communication skills in English.
Responsibilities :
- Oversee day-to-day spa operations to ensure smooth and efficient performance.
- Ensure all areas of the spa operate according to brand standards and SOPs.
- Maintain cleanliness, ambiance, and overall spa presentation.
- Lead, train, and motivate a team of therapists, receptionists, and support staff.
- Foster a positive, professional, and high-performance working environment.
- Manage staff scheduling, including coverage for leave and absences.
- Ensure every guest receives a high-quality and memorable spa experience.
- Handle guest feedback, complaints, and service recovery professionally and promptly.
- Manage and monitor the spa’s budget and financial performance.
- Control costs while optimizing operational efficiency.
- Monitor and maintain inventory levels for products and equipment.
- Ensure timely ordering and proper stock control.
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain consistent adherence to operational procedures and standards.
- Stay updated with industry trends, treatments, and techniques.
- Introduce new ideas and innovations to enhance the spa’s offerings.
- Collaborate with management on business improvements and initiatives.
Benefits:
- Competitive Basic Salary
- Manager Commission
- Meal & Transport Allowance
- BPJS (Health & Employment Insurance)
