Solutions Engineer

台灣區塊鏈新創（TWCT）

Taipei, Taiwan

Software Engineering

Full-Time

3 - 5 years of experience

Must have skills

Bachelors Degree > Bachelor of Science > Bachelor of Science Computer Science

Bachelors Degree > Bachelors Degree Software Engineering

Customer Experience

Software Engineering

Bachelors Degree > Bachelors Degree Computer Science

Design Architecture

Nice to have skills

Good Interpersonal Skills

Organization Skills

Attention To Detail

Fluent In English Both Oral And Written

Good Communication Skills

Job description for Solutions Engineer at 台灣區塊鏈新創（TWCT）

As a Solutions Engineer, you will be responsible for providing technical assistance and solutions to our partners, clients, and staff ; guiding our partners and users through all the features of our projects ; and building a robust technical community around Crypto.com Chain.
To ensure success as a Solutions Engineer, you should have in-depth knowledge of software systems and high-level communications skills. Ultimately, a top-notch Solutions Engineer drives the adoption of blockchain technology by creating specialized software solutions, tailor-made to the user's needs.
Responsibilities
● Managing our technical community, presence and creating technical content, connecting with our partners and clients and keeping them updated with the latest development.
● Testing system performance, identifying bottlenecks and bugs.
● Assist partners in troubleshooting and resolving queries during the integration phase and follow-up support.
● Acting as the lead point of contact for all related technical queries and supporting our partners, clients, and staff.
● Coordinate and edit technical documentation
● Document and monitor requirements and customer feedback to propose future software updates in order to improve users satisfaction.
● Staying up-to-date with industry trends to provide strategic insights and identify areas of improvement.
● Promoting the adoption : For example, by organising technical community events
● Identify and support additional initiatives to facilitate the growth
Requirements
● Bachelor’s degree in Computer Science or Software Engineering or equivalent experience.
● Minimum 2 years of work experience as a Solutions Engineer
● High level of organization, focus and ability to work under pressure.
● Experience with software engineering, customer experience and design architecture
● Familiarity with business hardware and software systems
● Demonstrated interest in Cryptocurrency and Blockchain technology.
● Confidence to connect, pitch and close prospects at all levels of an organization, including C-level executives.
● Fluency in written and verbal communication skills in English.
● High-level communication skills
● Exceptional interpersonal skills
● Ability to present ideas in a clean, user-friendly way
● Attention to detail

台灣區塊鏈新創（TWCT）

501 - 1000 employees

全球第一間交易所同時拿到CCSS Level 3, ISO27001:2013及PCI:DSS 3.2.1, Level 1 compliance的公司。支援超過90個國家。超過300種虛擬幣可供交易，該公司與100+個專業投資者合作交易虛擬貨幣，數年來一直從香港市場擴張至其他亞太地區，包括澳洲，新加坡等，與超過100位投資者保持良好關係。

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