Job description for Software Developer Lead at Pt Vanz Inovatif Teknologi (qbit)
- Minimum 6–8 years in application operations/support, with 2+years in a team lead or tower lead capacity
- Telco or large-scale enterprise environment strongly preferred – familiarity with revenue-impacting incident dynamics (e.g., customer-facing app downtime affecting billing, complaints, NPS)
- Demonstrated experience managing 10+ engineers across multiple sub-functions (not a single specialist team)
- Prior experience working within a client's operational structure under a staffaugmentation or managed-services model - comfortable with dual reporting lines (client operational authority +vendor organizational reporting)
- Strong grounding in ITIL-aligned incident, problem, and change management; able to judge when to escalate to client L3 vs.resolve at tower level.
- Familiarity with observability/monitoring tooling – ideally direct experience with Grafana, Datadog, or equivalent (TCOP-equivalent proprietary platforms count as adjacent experience)
- Understanding of SaaS-based application monitoring (for Campaign & Loyalty-type platforms where support is monitoring-only, not full ops).
- Basic-to-intermediate understanding of underlying cloud infrastructure dependencies (won't own infra, but must coordinate credibly with a Cloud Ops counterpart).
- Exposure to KPI/SLA-governed environments- comfortable working against a formal metrics framework (e.g.,a 100+item KPI matrix) and reporting attainment.
- Grafana, Datadog,or equivalent APM/monitoring platforms; proprietary telco operations dashboards
- ServiceNow or equivalent ITSM platform for incident, problem, and change management.
- Enterprise service bus/API gateway technologies (e.g.,MuleSoft, Apigee, Kong,or equivalent);message queue systems (Kafka,RabbitMQ).
- Familiarity with common web application architectures -Java/Spring,.NET,or Node.js backends; REST/SOAP API integration patterns
- Working exposure to at least one major hyperscaler or telco-grade cloud platform – enough to coordinate with infrastructure teams, not to administer.
- Basic familiarity with relational (Oracle, MySQL,PostgreSQL) and NoSQL (MongoDB, Redis) systems for incident triage purposes.
- Exposure to scripting/automation tools (Ansible, Python, Shell) for operational efficiency and runbook execution.
- Understanding of deployment pipelines (Jenkins,GitLab CI, orequivalent) to coordinate release-related incidents.
- English professional proficiency is mandatory.
