Job description for Social Media & Operations Officer at CTG Technology Development
Job Description
This role combines social media content planning and management with daily operational handling, including audience messaging/comments (customer interaction) and supporting administrative tasks.
Key Responsibilities
- Develop weekly and monthly content calendars aligned with the brand's communication strategy.
- Write engaging, relevant copy (caption writing) across various social media platforms.
- Manage daily customer care operations: respond to incoming messages (DMs/inbox), comments, and audience inquiries in a prompt, friendly, and solution-oriented manner.
- Handle scheduling and timely publication of content.
- Regularly compile social media performance data, audience interaction logs, and other administrative reports.
Requirements
- Minimum 1 year of experience in social media management, customer service, or online administration.
- Strong copywriting skills, solid understanding of social media trends, and a fast response rate.
- Detail-oriented, strong time management skills, and neat in data/report management.
- Familiarity with social media analytics tools and content scheduling platforms.







