Job description for Service at Kinoa Cafe
The Service Staff is responsible for delivering exceptional customer service by ensuring guests receive a welcoming, efficient and enjoyable dining experience. This role involves taking orders, serving food and beverages, maintaining cleanliness and organization of the dining area and supporting smooth daily operations while upholding the company’s service standards.
Key Responsibilities :
- Welcome and greet guests in a friendly, professional and courteous manner.
- Present menus, explain menu items and provide recommendations when requested.
- Take customer orders accurately and communicate them clearly to the kitchen and bar teams.
- Respond promptly and professionally to customer requests, concerns and feedback.
- Ensure customer satisfaction throughout the dining experience.
- Serve food and beverages according to company service standards.
- Verify orders before serving to ensure accuracy and quality.
- Monitor guest tables and provide timely assistance as needed.
- Clear, clean and reset tables efficiently after guest departure.
- Maintain cleanliness and organization of dining areas, service stations and equipment.
- Assist with opening and closing procedures, including preparation and cleaning tasks.
- Refill condiments, utensils, napkins and other service supplies as needed.
- Coordinate with kitchen, bar and cashier teams to ensure smooth service operations.
- Follow company SOPs, hygiene standards and food safety regulations.
- Report operational issues, customer complaints or equipment concerns to the supervisor.
- Work collaboratively with team members to achieve service goals.
- Support colleagues during busy operational periods.
- Participate in training sessions and continuously improve product knowledge and service skills.
