Job description for Service Staff (Waiter/waitress) at Pad Thai Padel Bali
Responsibilities
- Welcome and assist guests
- Manage seating and waiting list
- Explain menu and take orders (POS)
- Serve food and beverages correctly
- Ensure guest satisfaction during visit
- Maintain cleanliness and table setup
- Perform upselling
- Promote events, membership, and club offerings
- Build relationships with regular guests
- Handle basic guest requests and report issues
- Coordinate with kitchen and bar
Requirements
- 6 months – 1 year experience preferred
- Fresh graduates welcome
- Friendly, well-groomed, and communicative
- Strong service attitude
- Team player
- Willing to work shifts/weekends
- Able to communicate in English (basic)
Tanggung Jawab
- Menyambut dan membantu tamu
- Mengatur seating dan waiting list
- Menjelaskan menu dan mengambil pesanan (POS)
- Menyajikan makanan dan minuman
- Memastikan kepuasan tamu
- Menjaga kebersihan area dan meja
- Melakukan upselling
- Mempromosikan event, membership, dan produk club
- Membangun hubungan dengan tamu tetap
- Menangani permintaan tamu
- Koordinasi dengan kitchen dan bar
Kualifikasi
- Pengalaman 6 bulan – 1 tahun diutamakan
- Fresh graduate dipersilakan
- Ramah, rapi, dan komunikatif
- Memiliki attitude pelayanan yang baik
- Mampu bekerja dalam tim
- Bersedia bekerja shift/weekend
- Mampu berkomunikasi dalam Bahasa Inggris dasar
