Job description for Service Operation SPV – Home Appliances at Hisense Indonesia
Job Description
- Key person for After Sales operation of Home Appliances product (consist of but not limited to Refrigerator, Room Air Conditioner, Washing Machine)
- Actively measure on going issue and possible upcoming issue for service operation the deliver each issue to related function internal and external Service Dept.
- Actively manage on going service job (repair claim) by daily basis to achieve targeted Service Lead Time.
- Maintain good relationship and coordination with Service Provider as part of integrated process to build proper field operation by Service Provider and reflected Hisense standard
- Well manage good cooperation with other related Department within company to maintain comprehensive good service operation for HA product
Qualifications
- Min. 4 years’ experience in after sales service for Home Appliances, more preferable with experience in technical assistances both of direct repair and data analysis
- Proven track record on manages operation issue for Home Appliances
- Deep knowledge on Home Appliances business
- Creative with highly self-motivated and eager to learn knowledge
- Highly self-motivated and team player with confident
- Strong verbal and written communication skills
- Fluent in English both oral and written
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Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465