Service Area Engineer (Bandar Lampung)
Job Requirements
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Job description for Service Area Engineer (Bandar Lampung) at PT Visionet Data Internasional
Deskripsi Pekerjaan :
*) Menangani kebutuhan pelanggan di lokasi pelanggan agar terpenuhi SLA yang telah ditentukan.
*) Menganalisa problem/case dengan akurat untuk tercapainya tingkat layanan yang maksimal terhadap pelanggan (Advance EDC, Basic Desktop, Basic EDC - Desktop, Laptop, Gadget), Basic Server
*) Merangkum hasil pekerjaan dilapangan terhadap aktivitas pekerjaan untuk memenuhi kebutuhan administrasi proyek dan meningkatkan perbaikan dimasa mendatang
*) Berkomunikasi dengan klien maupun tim lainnya untuk memastikan bahwa layanan diberikan secara efektif.
*) Menindaklanjuti permintaan layanan dan memberikan umpan balik pelanggan dengan segera.
*) Memantau kinerja peralatan dan mesin EDC dan melakukan tindakan pemeliharaan preventif, serta pemeriksaan pada seluruh peralatan'
Kualifikasi :
*) Pendidikan minimal SMA/SMK
*) Pengalaman minimal satu tahun dibidang yang sama
*) Penempatan di Bandar Lampung
PT Visionet Data Internasional is the largest total IT Managed Services Company in Indonesia. Offering a nation-wide coverage for more than 200 service points throughout Indonesia. Certificate of ISO 9001:2008 – Quality Management System – Contact Center Services, Certificate of ISO 9001:2008 – Quality Management System – EDC, DSN, IT and Certificate of ISO 27001:2013 – Information Security Management System – Data Center Management (including System Server and Network Managed Services), our focus is in helping and supporting our customers in managing their IT operations and ensuring the optimal performances as well as reliability and effectiveness in day-to-day basis so that our customers can focus in their core business.
Our Vision
Supporting our customers in maximizing technology in order to be more competitive in their respective market
Our Mission
Developing High Value Business portfolio through continuous expansion in the outsourcing business with consistent level of services, cost advantage and technology benefit and flexibility.
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