Job description for Server Engineer at PT Visionet Data Internasional
Job Description:
- Manage monthly OS patching (analysis, testing, deployment) to ensure system stability and security.
- Handle incident management as L1/L2 support (troubleshooting, escalation, SLA compliance).
- Perform problem management (root cause analysis, trend analysis, preventive actions).
- Fulfill service requests based on SOPs (server access, maintenance, etc.).
- Support change management (assessment, implementation, validation, rollback).
- Manage backup & restore operations and ensure recovery readiness.
- Monitor servers and handle alerts proactively.
- Provide technical advisory on OS, upgrades, and licensing.
- Prepare daily, weekly, and monthly operational reports.
Requirements:
- Bachelor’s degree in IT/Computer Science with 1+ years of experience in server infrastructure (on-prem & cloud).
- Strong knowledge of Windows Server, Linux, virtualization (VMware/Proxmox), and cloud platforms (Azure, AWS, GCP).
- Experience with Active Directory, DNS, DHCP, SAN/NAS storage, and backup solutions (e.g., Veeam).
- Familiar with monitoring tools, vulnerability management, patching, and security standards (ISO 27001).
- Strong troubleshooting, documentation, and cross-team collaboration skills.
- Good English communication skills (written & verbal).
- Willing to work in shifts.
- MCSA certification (or equivalent) is required for L1.
