Job description for Senior Tour Consultant at Satguru Travel Indonesia
About the role
As a Senior Tour Consultant, you will be the key point of contact for our clients, ensuring seamless, high-quality travel experiences from start to finish. This is a demanding yet rewarding role that requires not just industry expertise but also a strong service mindset — someone who thrives under pressure, is available to support clients around the clock, and can handle complex itineraries with confidence.
Responsibilities
•Delivering expert support to demanding clients with high expectations.
•Providing guidance on destinations, accommodations, transportation, and activities.
•Designing and managing group tours and bespoke itineraries tailored to client needs.
•Coordinating all logistics, including multi-leg flights, transfers, and on-ground activities.
•Negotiating with suppliers and destination management companies (DMCs) to secure competitive rates.
•Managing relationships with multiple agencies and suppliers across destinations.
•Proactively upselling and cross-selling products and services.
•Staying up to date on industry trends and new destinations.
Requirements
•5+ years’ experience as a Tour Consultant/Travel Advisor, specifically in group tour operations.
•Strong background in working with multiple DMCs or travel agencies that specialize in tours.
•Service-oriented mindset — always ready to assist clients, even in high-pressure or time-sensitive situations.
•In-depth knowledge of global destinations, accommodation types, and travel activities.
•Excellent communication, negotiation, and customer service skills.
•Organized, detail-oriented, and able to manage multiple bookings simultaneously.
•Proficiency with travel booking/reservation systems.
•Passion for travel and dedication to creating memorable client experiences.
•Thorough knowledge of popular travel destinations, local attractions, and cultural customs
•Flexibility to work in a fast-paced environment and adapt to changing client requirements
•Be able to create and calculate the domestic and international tour packages
