Job description for Senior Supervisor at PT Ekaya Business Solutions
Job Description:
We are hiring for a chain of restaurants operating in Bali since 2022, with 3 locations in the Island & the 4th Outlet coming up in Ubud, near Monkey Forest. The Senior Supervisior role demands F&B experience only with a fast food chain, restaurant chain or QSR, with mandatory professional english proficiency.
The duties of the Senior Supervisor are as follows:
1. Daily Operations Management
Oversee opening and closing procedures
Ensure smooth floor operations during service hours
Coordinate between kitchen and service teams
Handle table flow, reservations, and guest seating
2. Team Management
Supervise and guide floor staff, captains, and stewards
Conduct daily briefings and shift planning
Train new staff on SOPs, service standards, and menu knowledge
Maintain discipline, grooming, and attendance
3. Customer Experience
Ensure every guest receives a high-quality dining experience
Handle guest complaints professionally and resolve quickly
Build rapport with repeat customers
Monitor service speed and satisfaction
4. Sales & Revenue Focus
Upsell menu items and promote high-margin dishes
Monitor daily sales targets and performance
Support execution of promotions and offers
Ensure billing accuracy and reduce revenue leakages
5. Financial & Reporting
Handle daily cash closing and basic accounting
Track expenses, wastage, and stock usage
Maintain reports on sales, staff performance, and inventory
Strong focus on numbers (cost control, margins, etc.)
6. Inventory & Stock Control
Monitor stock levels and coordinate with procurement
Ensure proper storage and minimal wastage
Conduct regular stock checks
7. Compliance & Hygiene
Ensure hygiene and cleanliness standards are maintained
Follow food safety and local regulations
Maintain kitchen and service SOP compliance
8. Coordination with Management
Report directly to Restaurant Manager / Owners
Provide feedback on operations, staff, and customer trends
Support new outlet openings (Uluwatu, Jimbaran, Canggu, upcoming Ubud)
Ideal Candidate Profile
5+ years in restaurant/hospitality industry
Strong in numbers + communication (English mandatory)
Hands-on, not desk-bound
Problem solver with leadership mindset
Comfortable working in fast-paced, high-pressure environment
Owns a vehicle, motorbike preferred.
Benefits
Probation 3 months.
Bonus per quarter
