Job description for Senior Service Excellence Delivery Agent at Qatar Airways
Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards.
Responsibilities
Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.
Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.
Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements.
Collaborate with Cabin appearance and customer facing staff and Line Management to address identified issues and implement corrective measures.
Essential
Highschool qualification with minimum 2 years of job-related experience
2 years of experience in Customer Experience or Product Quality in any of Hospitality industry
Command of English language
Customer Experience
Hospitality Quality Control Checks
Auditing skills
Strong mentoring
Report writing
Ability to foster teamwork among team members and over different departments
Preferred
Minimum 1 year of working experience in an Aviation/Airline Quality Management environment with responsibility of customer and passenger experience
Experience in quality audits knowledge with reference to product and delivery
Hospitality Quality Management System Knowledge
