Job description for Senior Operations & Reservation Assistant ( Villa Coordinator ) at ELMINA VILLA MANAGEMENT
Location: Kuta Selatan, Badung, Bali
Company: ELMINA VILLAS MANAGEMENT
About the Role:
We are looking for a highly organized and multitasking individual to join our team as a Senior Operations & Reservation Assistant. This dual-function role is bridge between guest hospitality and operational excellence. You will be responsible for managing the full reservation cycle and ensuring our villas are 100% ready to welcome guests through rigorous quality control and coordination.
Main Responsibilities:
Reservation Management: Handle daily bookings and inquiries through various OTA platforms (Airbnb, Booking.com, Agoda, Expedia, etc.).
Guest Relations: Manage professional communication with guests before, during, and after their stay to ensure a seamless experience.
Operational Oversight: Perform physical inspections of villas to ensure cleanliness and facility readiness (QC) before guest arrival.
On-Site Coordination: Act as the primary link between guests and our housekeeping, maintenance, and vendor teams to resolve issues promptly.
Administrative Tasks: Maintain accurate guest records, update availability/rates, and prepare simple daily/weekly operational reports using Google Sheets/MS Office.
Problem Solving: Efficiently handle guest requests and operational challenges with a professional and "can-do" attitude.
Requirements:
Education: Minimum Diploma/Associate Degree in Hospitality, Tourism, or a related field.
Experience: 1–3 years of proven experience in villa management, hotel reservations, or hospitality operations.
Technical Skills: Deep understanding of OTA management, booking engines, and proficiency in Google Sheets/Microsoft Office.
Communication: Strong command of English (both written and spoken) is essential.
Soft Skills: High attention to detail, excellent multitasking abilities, and a strong sense of responsibility.
Flexibility: Comfortable working in a fast-paced environment and managing dynamic schedules typical of the hospitality industry.
Why Join Us?
At Elmina Villas Management, we value coordination and commitment. You will play a key role in our growing portfolio and have the opportunity to take ownership of villa operational standards.
