Senior Front Desk Agent
Job Requirements
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Skills
Job description for Senior Front Desk Agent at Eastparc Hotel Yogyakarta
Guest Registration: Checking guests in and out, verifying identification, and assigning rooms.
Reservation Management: Taking and managing room reservations, including handling cancellations and changes.
Customer Service: Addressing guest inquiries and concerns, providing information about hotel amenities, and resolving issues promptly.
Payment Processing: Collecting payments for room charges and other services
Local Knowledge: Providing recommendations on local attractions, restaurants, and transportation options to guests.
Upselling: Promoting hotel services and amenities to guests, including room upgrades.
Administrative Tasks: Maintaining accurate guest records, logging information into the property management system, and completing shift reports.
Eastparc Hotel Yogyakarta is a garden-themed hotel located in the heart of the city and is a pleasant place to explore the culture and art scene of Yogyakarta.
Laksda Adisucipto KM. 6.5, Jl. Kapas No.1, Ngentak, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta
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