Job description for Senior E-Commerce Manager at TRM Hospitality
Join TRM Hospitality – Creating Exceptional Hospitality Experiences
At TRM Hospitality, we believe that great people are the foundation of outstanding guest experiences. As a growing hospitality management company, we are committed to excellence, innovation, and delivering memorable stays across our portfolio of hotels and resorts.
We are looking for passionate, talented, and driven professionals to join our team. If you are eager to grow your career in a dynamic hospitality environment and make a meaningful impact, we would love to hear from you.
Position : Senior E-Commerce Manager
Key Responsibilities :
1. E-Commerce Strategy & Revenue Growth
- Develop and implement the hotel's e-commerce strategy to maximize online revenue and market share.
- Drive direct bookings through the hotel website and digital channels.
- Monitor market trends, competitor activities, and online distribution performance to identify revenue opportunities.
- Collaborate with Revenue Management to optimize pricing, promotions, and inventory distribution.
2. Online Distribution Management
- Manage relationships with Online Travel Agencies (OTAs), wholesalers, GDS, and other distribution partners.
- Ensure rate parity, inventory accuracy, and content consistency across all distribution channels.
- Monitor OTA performance and negotiate commercial agreements to maximize ROI.
3. Website Management
- Oversee hotel website performance, user experience, and booking engine optimization.
- Coordinate website updates, content management, and SEO initiatives.
- Ensure website content is accurate, engaging, and aligned with brand standards.
4. Digital Marketing
- Plan and execute digital marketing campaigns, including SEO, SEM, PPC, display advertising, email marketing, and social media promotions.
- Manage digital advertising budgets and evaluate campaign effectiveness.
- Work closely with marketing and creative teams to develop promotional content and campaigns.
5. Analytics & Reporting
- Analyze website traffic, booking trends, conversion rates, and channel performance.
- Prepare regular reports on revenue performance, campaign effectiveness, and market insights.
- Utilize analytics tools to drive data-based decision making.
6. Content & Brand Management
- Ensure all online content, images, descriptions, and promotional materials reflect the hotel's brand standards.
- Coordinate with photographers, designers, and content creators to enhance the hotel's digital presence.
7. Leadership & Team Management
- Lead, mentor, and develop the e-commerce team.
- Set performance objectives and monitor team productivity.
- Foster collaboration between Sales, Marketing, Revenue Management, Reservations, and Operations teams.
Qualifications :
- Bachelor's Degree in Marketing, Business Administration, Hospitality Management, E-Commerce, or related field.
- Minimum 5–8 years of experience in E-Commerce, Digital Marketing, or Revenue Management within the hospitality industry.
- Proven experience managing OTA platforms such as Booking.com, Expedia, Agoda, Traveloka, Tiket.com, and other distribution channels.
- Strong knowledge of hotel booking engines, channel managers, CRS, and PMS systems.
- Experience with Google Analytics, Google Ads, SEO, SEM, Meta Ads, and digital marketing platforms.
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent negotiation, communication, and presentation skills.
- Ability to lead teams and manage multiple projects simultaneously.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Excellent written and spoken English.
- Can Join Immediately.
