Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Parental Family Leave
We are fully aware that family comes first. To help you maintain a meaningful relationship with your loved ones, we will give you paid parental leaves—be it paternity, maternity, or quality time.
Join us and get plenty of other benefits that you can enjoy as we build our dreams together.
Must have skills
Nice to have skills
Job description for Senior Customer Success Specialist at PT. Indo Teknologi Utama
- Maintain and grow the community in social media.
- Deliver excellent customer service and manage the needs of our customers.
- Professionally handle high volume of inquiries from customers.
- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
- Continuously identify work process improvements.
- Communicate to Team Leaders and Manager.
- Manage relationships and contract agreement with external vendors.
- 3+ years of experience as customer experience or customer service (experience in e-commerce is a plus)
- Bachelor's degree in Communication, Marketing, Business, or related.
- Fluent in English (oral and written), fluent in Japanese is a plus.
- Analytical thinking and high problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Well organize, discipline, and high initiative.
- Experience in using CRM software like Zendesk
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