Job description for Senior Customer Service at Geekhunter
About the Company
Geekhunter is recruiting on behalf of our client, an international premium dental clinic and aesthetic dentistry brand operating in Indonesia and other parts of Asia.
Job Responsibilities
- Handle and supervise customer service operations across multiple communication channels.
- Lead and manage a team of 3 customer service staff.
- Ensure excellent customer experience and timely response handling.
- Monitor customer inquiries, complaints, and resolutions.
- Coordinate with internal departments to ensure smooth customer handling processes.
- Prepare customer service reports and performance evaluations.
- Maintain service quality standards and improve customer satisfaction.
Job Requirements:
- Minimum 3 years of experience in customer service, preferably in related industries.
- Experience handling multiple customer service channels such as WhatsApp, social media, phone calls, and email.
- Experience supervising or leading a small customer service team.
- Strong communication and problem-solving skills.
- Customer-oriented with excellent interpersonal abilities.
- Fluent in English (mandatory).
- Experience in healthcare, dental, beauty, or aesthetic industries will be an advantage
