Job description for Senior Customer Relationship & Revenue Executive at PT Jangan Lupa Pulang
Key Responsibilities
- Analyze guest data in collaboration with the Data Analyst to identify customer segments and business opportunities.
- Build and maintain strong relationships with past guests, repeat guests, corporate clients, communities, and prospective guests.
- Conduct personalized guest engagement and follow-up through WhatsApp, email, telephone, and face-to-face meetings.
- Develop relationships with new communities and market segments that align with the Pulang brand.
- Collaborate with Sales, E-commerce, Front Office, Operations, and the Data Analyst to convert guest insights into business opportunities.
- Support the implementation of CRM initiatives, guest engagement activities, and loyalty programs.
- Maintain accurate guest records and monitor key performance indicators, including inquiries, bookings, repeat stays, referrals, and revenue contributions.
- Prepare simple reports and provide recommendations based on guest feedback, relationship outcomes, and market insights.
Qualifications
- Bachelor's degree in Hospitality, Marketing, Business Administration, Communications, or a related field.
- Minimum 3 years of experience in Guest Relations, Customer Relationship Management (CRM), Business Development, Community Engagement, Partnership, or a similar customer-facing role.
- Analytical mindset with the ability to interpret customer data and market insights.
- Proficient in Microsoft Excel or Google Sheets; experience with CRM systems is an advantage.
- Exceptional interpersonal and relationship-building skills.
- Confident and comfortable networking with communities, corporate clients, and external partners.
- Strong communication skills, both written and verbal.
- Highly organized with excellent follow-up and database management skills.
- Commercially minded with the ability to recognize opportunities that contribute to revenue growth.
- Self-driven, proactive, and capable of working independently as well as collaboratively in a cross-functional environment.
- Willing to travel locally for networking events, partnership meetings, and community engagement activities when required.
- Willing to be based in Sleman, Yogyakarta.
