Senior CRM Executive
Job benefits
- Flexible work hours
- Remote work options
- Health and wellness benefits
- Medical coverage
- Personal development benefits
Must have skills
Job description for Senior CRM Executive at Revou
As a fully distributed company, our entire team works remotely, so you will have the chance to be based anywhere you will want. We work on WIB (GMT+7) timezone.
At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.
We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students and employers' needs in Indonesia's booming digital economy.
Working hand in with industry leaders, top companies and learning scientists we develop together the most effective programs to deliver the learning that today’s job market needs. We obsess about our students' success and are relentlessly driven by unlocking each of our student’s full potential, regardless of their background.
In the short span of two years we have already helped hundreds of students transform their careers, with thousands more waiting to start their journey with us in the upcoming months.
As a Senior CRM Executive, you will be required to plan, develop, and improve our CRM strategies to increase the conversion rate.
More specifically, you will:
- Plan, develop, and improve automation flow and email content to increase the conversion rate
- Analyze data to identify key opportunities to improve the performance
- Personalization of each customer lifecycle to deliver more personalized emails based on the user segments and drive up the conversion rate
- Constantly review email performance to advise the business on CRM performance and provide fact-based recommendations.
- Plan and execute email campaigns and new automation with Junior CRM
- Work closely with other departments to create a CRM strategy that works across the board
- Assist with overall strategy and initiatives to boost the loyalty program
- Understanding key customer needs and addressing these
Requirements:
- Minimum of 1-year experience as CRM in tech startups
- Have experience with lead generation business
- Strong analytical & problem-solving skills - good with data and able to come up with practical solutions
- Proven track record of executing successful CRM strategies - you can showcase your experience of improving performance with your strategy.
- Hands-on experience with email marketing platform - adequate with email marketing platforms and able to build advanced automation
- Good copywriting skills - able to make good converting copies
- Experience with loyalty programs is a plus - having experience in increasing the performance of loyalty programs will be an advantage
- Consumer service obsessed - uses and loves to see how brands are communicating with customers and comes with ideas and inspiration on how we can improve our approach
- Fast learner - you will be dealing with a lot of data from different sources and you need to grasp it quickly.
- Data-driven mindset - proven ability to perform relevant data analyses, draw key insights, and use data to form and execute a strategy
- Growth mindset - willingness to learn and improve. You are unhappy with business as usual, you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done.
- Confident with your time and project management skill - You will be working with multiple stakeholders at the same time including but not limited to your team and other project owners on a daily basis. So you will need to be able to manage your time between operational tasks and continuous improvement.
- Experience working in a high-paced environment that iterates on weekly or monthly cycles rather than semester or annual cycles
- Passionate about education and obsessed about seeing our students succeeding in their careers: we are building a culture of people obsessively passionate about our mission and the impact we can have on the lives of millions of people
Benefits
Our first promise - the ride of a lifetime
You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you will have on the overall business trajectory will be huge. You will witness the rapid scaling of our organization from 80 of us (we were only 10 of us just one year ago!!) to hundreds of incredibly talented and diverse people in the months and years to come.
Our company growth will mean much faster career growth than other companies of similar size. Our most talented junior employees who joined us 1 year ago, are for example now in charge of entire teams, working on some of the most exciting strategic and operational topics within the education industry.
The second promise - a good place to work
We are building a company that takes the growth of its employees on the same level as that of its students. It’s our mandate to make every one of our employees perform at the maximum of their capacity so that they can do here, at RevoU, the very best work of their lives. In practical terms:
- we deeply value employee appreciation and we are going the extra mile to make everyone’s work feel appreciated and valuable
- we are creating a culture of transparency and radical, caring feedback. That is, of radical candor, keep a zero-tolerance for bad management, making coaching and mentoring one of our fundamental value, not only towards our students but also towards our employees. For a more in-depth view of the type of organization we are building, you can read some of our Founder’s thoughts on these topics
- this translates into record- high employee satisfaction (our monthly eNPS hovers on the 70-80 range), very low employees turnover and a disproportionate share of new hires coming from our employees referrals
The third promise – you will feel proud about your work
We believe that finding a fulfilling career should be among the most important priorities in one's life and that today’s job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.
And nothing will beat the sense of accomplishment once you will see that happening. Especially once you see that happening at scale.
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These are 3 most important promises we are making to you.
If you are looking for typical ‘startup’ benefits: flexible and remote working environment (fyi - only 50% of our staff live in Jakarta), an attractive package, premium health insurance, etc => we are offering you all these benefits as well
While you are applying for this position, kindly send Pre-Assessment questions (MANDATORY). Attach your answer on cover letter section
Please answer these as thoroughly as possible as they are a key factor for you to land a first interview:
1) What kind of CRM campaigns that RevoU should utilize to nurture leads? Please explain each of the use cases
2)Which companies that you think have good CRM, and explain why do you think they’re good
not answering the above questions will automatively disqualify you
About the company
We are an online education platform transforming the state of higher education in Indonesia. We equip ambitious individuals with the skills that the technology industry needs.
While allowing every person to achieve their maximum professional capability, we are dedicated to building a world where talent and companies are matched in the most efficient and meritocratic way.
Our education, job search, and recruitment approach have helped our students and companies to grow together to fulfill each other's potential.
We take the growth of our employees on the same level as our students. We promise to make every one of our employees perform at their maximum potential so that they can do the very best work of their lives here.
Our culture fosters employee appreciation, transparency and radical - caring feedback, and good management, to support each individual's growth.
Join us and #FulfillYourPotential.
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