Job description for Senior Account Manager at Kyanon Digital
Kyanon Digital is a Vietnam-based tech powerhouse delivering world-class digital impact to global clients. With a team of over 500 engineers and consultants, we offer end-to-end digital transformation solutions to major clients across diverse industries. Our mission, "Making Digital Impact that Matters", guides our commitment to becoming the trusted technology partner for companies ready to transform.
At Kyanon Digital, we partner with global and regional businesses across APAC to solve complex challenges through AI, Data, Cloud, Digital Commerce, and Enterprise Transformation.
Our work spans markets including Singapore, Hong Kong, Japan, Australia, and Vietnam, across industries such as retail, banking, insurance, logistics, and consumer brands. As a Senior Account Manager, you will own strategic client relationships, uncover growth opportunities, and work with senior stakeholders and technology teams to deliver measurable business impact.
YOUR CORE CONTRIBUTION
- Own Strategic Accounts: Build trusted relationships with key clients, understand their business priorities, and develop long-term account strategies.
- Drive Growth: Identify and convert upselling, cross-selling, renewal, and account expansion opportunities.
- Be a Strategic Advisor: Go beyond taking requirements — uncover business challenges and connect them with the right digital, AI, data, or technology solutions.
- Lead Client Partnerships: Engage senior stakeholders, manage complex discussions, and become the trusted voice of Kyanon Digital.
- Orchestrate Delivery: Work closely with Sales, Delivery, Engineering, and Solution teams to ensure client success and resolve escalations.
- Own Commercial Outcomes: Lead commercial conversations, negotiations, renewals, and strategic account planning.
WHAT YOU SHOULD HAVE TO MAXIMIZE YOUR CONTRIBUTION
- 5-7+ years of experience in Account Management, Business Development, Client Success, Consulting, or a related client-facing role, preferably in IT Services, Technology, Digital Transformation, or Consulting.
- Proven experience managing Strategic Accounts and Senior Stakeholders.
- Strong track record in Account Growth, Upselling/Cross-Selling, and Commercial Negotiations.
- Ability to understand business challenges and translate them into Technology-Driven Solutions.
- Strong business acumen, strategic thinking, negotiation, and problem-solving skills.
- Excellent Vietnamese and English communication skills, with confidence working with Global Clients and Senior Decision-Makers.
- A proactive, commercially driven mindset with strong ownership and accountability.
WHY THIS ROLE?
- Competitive & Flexible Commission Scheme with revenue targets tailored to your experience and scope.
- Strong Delivery & Technology Team that helps you build client trust and unlock upselling and account expansion opportunities.
- Global Client Exposure & Real Business Ownership — manage strategic accounts and directly drive revenue growth.
