Job description for Senior Account Manager - Digital Agency (International Clients) at PT. Arfadia Digital Indonesia
Senior Account Manager
PT Arfadia Digital Indonesia | Work From Anywhere | Jakarta / Greater Jakarta
About Arfadia
Search is changing. Brands are no longer competing only for rankings and clicks. They also need to be visible, credible, and accurately represented in AI-generated answers.
PT Arfadia Digital Indonesia helps companies grow in this new environment. We combine Generative Engine Optimization (GEO) with SEO, SEM, Online Reputation Management, social media management, PR and media placement, web development, and integrated campaign strategy.
Since 2008, we have worked with Indonesian companies, multinational subsidiaries, and international brands across Asia, the Middle East, and Europe. Our work has earned national and international awards and certifications, but we do not rely on credentials or recycled playbooks. Every client gets a strategy built around their market, commercial goals, and actual business constraints.
We are hiring a Senior Account Manager who can win trust, win business, and keep both.
How We Work
This is a Work From Anywhere role. There is no daily office attendance and no commute. You manage your own schedule and workspace, and you will collaborate remotely with team members in Bandung and Bali.
You must live in Jakarta or Greater Jakarta and be willing to meet clients in person when the situation calls for it. That may mean leading a pitch, presenting a proposal, negotiating a contract, or handling a difficult conversation at the client's office.
WFA at Arfadia means autonomy, not invisibility. We expect responsiveness, self-discipline, sound judgement, and reliable follow-through.
The Role
This is not a coordination-only position.
You will own client relationships from the first conversation through proposal, negotiation, delivery, renewal, and growth. You will be expected to understand what a client is trying to achieve, identify the right mix of services, turn that thinking into a clear commercial proposal, and present it with authority.
You will write the proposals you present. You will defend the strategy, scope, KPIs, timeline, and price. You will ask difficult questions when a brief is unclear, manage expectations before they become problems, and take responsibility when an account needs attention.
Internally, you will translate client needs into precise working instructions for our strategy, creative, media, SEO, development, and production teams. You will protect timelines, margins, and quality without damaging the client relationship.
What You Will Do
Business Development and Proposals
- Lead discovery meetings and identify the client's real commercial priorities, not only the services they initially request
- Build proposals from the ground up, including needs analysis, strategic approach, service packages, scope of work, deliverables, KPIs, timelines, and pricing
- Present proposals to senior decision-makers and answer difficult questions clearly and confidently
- Negotiate scope, commercials, timelines, and contract terms without giving away value
- Develop new business through your own network, outreach, referrals, and opportunities generated by Arfadia
- Maintain a disciplined pipeline and give management an accurate view of opportunities, risks, and next steps
Account Leadership
- Own senior client relationships and become the person clients trust with important decisions
- Turn client briefs into clear, complete, actionable instructions for internal teams
- Keep projects aligned with the agreed scope, timeline, budget, and success measures
- Run client meetings with structure and purpose, documenting decisions, responsibilities, and deadlines
- Identify risks early and address them before they become escalations
- Handle difficult conversations directly, calmly, and honestly
- Find opportunities to grow accounts when additional work will create real value for the client
- Lead renewals and protect long-term account health
Quality and Commercial Discipline
- Review client-facing work for accuracy, clarity, and strategic fit before it is presented
- Maintain high standards in proposals, presentations, reports, emails, and meeting notes
- Protect Arfadia's margins while keeping recommendations commercially sensible for the client
- Work with integrity: no inflated promises, hidden problems, vague commitments, or convenient excuses
What We Are Looking For
- At least 5 years of experience in account management, business development, consulting, or a similar client-facing role, preferably in an agency or professional-services environment
- A record of managing senior stakeholders and complex accounts
- Strong proposal-writing ability. You must be able to create a persuasive, commercially sound proposal yourself, not depend on someone else to write it for you
- Negotiation-level English and professional Indonesian, both written and spoken
- The presence to lead a boardroom presentation and stay composed when challenged
- Strong commercial judgement, including the ability to price work, protect scope, and recognise a weak opportunity
- Precision in written communication, follow-up, documentation, and handover
- A working understanding of digital marketing, including SEO, SEM, GEO, ORM, social media, PR, and web development. You do not need to be the technical specialist in every discipline, but you must understand what we sell and explain its business value credibly
- The discipline to work independently without close supervision
- Integrity, accountability, and the willingness to say what is true even when it is uncomfortable
- Residence in Jakarta or Greater Jakarta, with the ability to attend in-person client meetings when required
This Role Is Not for You If
- You see account management mainly as forwarding messages between clients and production teams
- You need someone else to write your proposals, structure your meetings, or chase your follow-ups
- You avoid commercial conversations or become uncomfortable when a client pushes back
- You overpromise to win approval and leave the delivery team to deal with the consequences
- You want remote work without the responsibility, availability, and discipline that make it work
Compensation
We pay well for the right person.
The package combines a competitive base salary with uncapped commission on clients you win yourself. Commission is paid on collected revenue, so the value you create can continue to reward you as long as the client relationship continues and the revenue is received. There is no commission ceiling. Strong performers can out-earn conventional fixed-salary roles.
Because commission reflects retained, collected business, adjustments may apply if a client churns or revenue is not collected. The full structure will be explained clearly during the interview process.
What You Can Expect
- Genuine autonomy over how you organise your work
- Direct access to decision-makers
- The opportunity to work across Indonesian and international accounts
- A broad service portfolio suited to the AI era, from GEO and search to reputation, media, social, and web development
- Meaningful upside for people who can create and retain profitable client relationships
- A high-accountability environment where good judgement and strong work are recognised
How to Apply
Send your CV and one proposal or pitch example that you personally authored. You may redact the client's name, pricing, and other confidential information, but the example must show your own thinking, structure, and writing.
In your application, briefly explain the commercial problem the proposal addressed, your role in winning or managing the opportunity, and the outcome.
