Job description for SAP Engineer (FICO) at PT. Kreatifitas Sinergisme Teknoindo
Responsibilities
- Provide technical and functional support for SAP FICO or SAP SD modules.
- Perform troubleshooting, root cause analysis, and issue resolution for SAP-related incidents.
- Monitor SAP configurations, system parameters, and perform backend analysis.
- Support incident, problem, and change management activities.
- Coordinate with business users, functional consultants, and technical teams to resolve issues.
- Conduct system testing and validation for configurations, enhancements, and bug fixes.
- Maintain technical and functional documentation.
- Support global users and collaborate with teams across different regions and time zones.
Requirements
- Minimum 2-5 years of experience in SAP Support, SAP Engineering, SAP Functional Consultant, or related roles.
- Hands-on experience with SAP FICO or SAP SD modules.
- Strong understanding of SAP configuration, master data, and business processes.
- Experience performing troubleshooting, issue analysis, and backend investigation.
- Familiar with SAP transaction codes and system monitoring.
- Experience with ticketing tools such as ServiceNow, Jira, Zendesk, or similar platforms.
- Experience working in SAP ECC and/or SAP S/4HANA environments.
- Good communication skills in English, both written and verbal.
- Able to work independently and support users in a global environment.
- Willing to work in shifts aligned with the Americas/US time zone.
Preferred Qualifications
- Experience supporting international or global users.
- Understanding of ITSM processes and incident management.
- Exposure to SAP integration, enhancement, or migration projects.
- Experience with Service Desk, Shared Services, or AMS (Application Management Services) environments.
- Basic knowledge of SAP ABAP debugging or technical troubleshooting is a plus.
