Job description for Sales Umrah at Shafwah Group
Shafwah Holidays is a brand name representing three Shafwah Group companies. The three companies, PT Permata Shafwah Travel, PT Aprilya Dharma Wisata, and PT Shafwah Global Utama, are all involved in the travel industry. Specifically, Shafwah Holidays focuses on Halal Tour, Umrah, and Hajj services, carrying the sharia concept for tourists.
Responsibilities:
- Selling Umrah products to B2C customers and guiding them through the purchase process.
- Handling customer inquiries, complaints, and feedback via email, social media, and other platforms.
- Engaging with audiences through comments, messages, and online discussions.
- Assisting with content creation, scheduling, and publishing across social media.
- Managing social media accounts to maintain brand presence, monitor performance, and implement engagement strategies.
Requirements:
- Minimum of a Bachelor's degree in Communication, Marketing, Public Relations, or a related field.
- 1-2 years of experience in digital customer service and sales.
- Proficient in using social media platforms such as Instagram, Facebook, Twitter, and TikTok.
- Customer-oriented and able to work in a dynamic environment.