Job description for Sales Retention Lead at Algonova
Secondary Sales Performance Lead (Remote)
Join Algonova and Drive Customer Growth Beyond the First Sale 🚀
We’re looking for a highly driven Secondary Sales Performance Lead to help us maximize customer lifetime value through stronger renewal, repeat payment, upsell, prolongation, and reactivation performance.
This role is perfect for someone who loves improving sales processes, coaching teams, analyzing performance gaps, and turning insights into measurable revenue growth.
If you enjoy leading people, optimizing sales conversations, and creating high-performing execution systems — we’d love to meet you.
What You’ll Do
Improve repeat payment, renewal, prolongation, upsell, and reactivation performance from existing customers.
Review sales chats, calls, and consultations to identify sales gaps and improvement opportunities.
Improve sales scripts, chat templates, objection handling, and call flow.
Coach and mentor ISM Leaders to improve team execution and sales quality.
Ensure weekly action plans are executed consistently and effectively.
Analyze sales performance metrics and identify actionable insights for growth.
Collaborate with internal teams to improve customer retention and conversion strategies.
What We’re Looking For
Requirements
Minimum 1 year of experience in sales, telesales, retention sales, renewal sales, or customer success with sales targets.
Minimum 6 months of experience leading, mentoring, or coaching a team/project.
Strong understanding of:
- Repeat payment
- Renewal & retention
- Upselling & reactivation
- Objection handling
- Follow-up & closing techniques
Able to review sales chats/calls and identify improvement areas.
Comfortable analyzing sales metrics such as:
- Revenue
- Conversion rate
- AOV
- Payment count
- Package size
- Upsell/downsell
- Lost reasons
English proficiency minimum B1.
Nice to Have
- Experience in EdTech, online courses, tutoring, SaaS, subscription, membership, insurance renewal, or customer retention businesses.
- Experience improving retention, renewal conversion, or upsell performance.
- Familiar with AI tools for sales support, reporting, coaching, or script improvement.
- Familiar with Google Sheets, CRM reports, WhatsApp sales flow, or sales automation tools.
Core Traits We Value
- Ownership & Accountability
- Problem Solving & Decision Making
- Communication & Clarity
- People Leadership & Empathy
- Resilience & Adaptability
- Bias for Action & Initiative
Compensation & Benefits
💰 Salary up to IDR 17,000,000/month
🌍 Fully Remote Working
📈 Growth-oriented environment
🤝 High-impact leadership role
Ready to help us scale customer retention and sales performance at Algonova? Apply now and grow with us!
