Job description for Sales Operational (Mandarin Speaker) at PT Trina Mas Agra Indonesia
PT Trina Mas Agra Indonesia is seeking a highly motivated and talented Sales Operation Staff (Mandarin Speaker) to support our growing business operations. This full-time position plays a vital role in coordinating sales activities, supporting customer relationships, and ensuring smooth communication between our Indonesian and Chinese teams.
The successful candidate will act as a key liaison between customers, sales teams, production departments, and overseas stakeholders, helping to drive operational excellence and customer satisfaction.
Key responsibilities
- Utilize Mandarin language skills to communicate effectively with Chinese-speaking customers, suppliers, headquarters, and business partners.
- Coordinate customer inquiries, quotations, purchase orders, contracts, and sales documentation.
- Support order processing activities, including order tracking, delivery schedules, and coordination with production and logistics teams.
- Maintain accurate records of customer data, sales activities, contracts, and transaction documents.
- Prepare sales reports, market analysis, presentations, and business correspondence in both Mandarin and English.
- Coordinate meetings, business visits, conferences, and customer presentations involving Mandarin-speaking stakeholders.
- Act as a liaison between Sales, Production, Logistics, Finance, and customers to ensure smooth communication and timely project execution.
- Monitor sales performance and provide analytical support to management for business decision-making.
- Assist in handling export-import documentation and coordination with relevant parties when required.
- Support business development initiatives and market expansion activities, particularly within Chinese-speaking markets.
- Ensure compliance with company policies, customer requirements, and operational procedures.
Qualifications & Requirements
Mandarin Language Proficiency
- Fluent in Mandarin Chinese (spoken and written) at a professional business level.
- HSK certification is an advantage.
- Able to conduct business communication, negotiations, and correspondence confidently in Mandarin.
Education
- Bachelor's Degree in Business Administration, Marketing, International Business, Chinese Language, Agribusiness, or related fields.
Experience
- Minimum 1–3 years of experience in Sales Administration, Sales Operations, Business Support, Customer Service, or related positions.
- Fresh graduates with excellent Mandarin proficiency are welcome to apply.
Communication Skills
- Strong verbal and written communication skills in Mandarin, English, and Bahasa Indonesia.
- Ability to communicate effectively with multicultural teams and international stakeholders.
Organizational Skills
- Excellent organizational and multitasking abilities.
- Capable of handling multiple priorities and meeting deadlines in a fast-paced environment.
Technical Skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Experience with ERP and CRM systems is an advantage.
- Strong analytical and reporting skills, particularly using Excel.
Attention to Detail
- High level of accuracy in data entry, documentation, and reporting.
- Strong problem-solving mindset with a proactive approach.
Preferred Qualifications
- Experience in manufacturing, agribusiness, agricultural products, commodity trading, or supply chain operations.
- Knowledge of export-import processes and international trade documentation.
- Experience working with Chinese-invested companies or multinational organizations.
