Job description for Sales Executive – Villa Guest Activity at Bali Super Host
- Job Summary:
The Sales Executive – Hotel Guest Activity is responsible for promoting, selling, and coordinating in-house and external guest activities, including tours, excursions, wellness services, cultural events, and other hotel experiences. This role aims to enhance the guest experience while maximizing revenue through effective activity sales and partnerships.
Key Responsibilities:
- Actively promote and sell hotel-offered activities, excursions, and experiences to in-house guests and walk-in clients.
- Handle guest inquiries, provide detailed information, and tailor activity packages to meet guest needs.
- Collaborate with internal departments (front office, concierge, spa, F&B) to ensure seamless guest experience.
- Develop and maintain strong relationships with tour operators, local vendors, and experience partners.
- Coordinate and confirm bookings, issue tickets/vouchers, and ensure accurate billing.
- Track and report sales performance and guest feedback to improve offerings.
- Assist in creating promotional materials and campaigns for guest activities.
- Stay updated on local events, trends, and new experience opportunities in the destination.
Minimum Requirements:
Education & Experience:
- Diploma or Bachelor’s degree in Hospitality, Tourism, Business, or related field.
- Minimum 1–2 years of experience in hotel sales, guest relations, or tour operations preferred.
Skills & Competencies:
- Excellent communication and interpersonal skills.
- Sales-oriented mindset with a strong focus on customer satisfaction.
- Fluent in English (verbal and written); additional languages are a plus.
- Knowledge of local attractions, activities, and tour vendors.
- Proficiency in MS Office; experience with PMS or booking systems is an advantage.
- Good organizational skills and attention to detail.
- Flexible and able to work on weekends, holidays, or irregular schedules if needed.
