Job description for Sales & Operations Executive (Voyago) at PT Semesta Hobi Wisata
About Voyago
Voyago is part of SHW Journey Group, with the tagline “Indonesia, Beyond the Obvious.” We craft meaningful journeys for international travelers.
About the Role
Support Voyago’s inbound operations, deliver outstanding guest experiences, and grow our B2B and B2C business.
Responsibilities:
- Report directly to the General Manager of Voyago.
- Handle reservations and coordinate tour departures.
- Provide support to B2B and B2C clients.
- Manage the CRM and sales pipeline.
- Reconcile payments, invoices, and related documents.
- Collect and follow up on guest feedback.
- Work closely with overseas partners, suppliers, and internal teams to keep operations running smoothly.
Qualifications:
- 2–4 years of experience in inbound tour operations or reservations.
- Fluent and confident English, both spoken and written.
- Detail-oriented, organized, and proactive.
- Comfortable with spreadsheets and CRM tools.
- Strong communication and problem-solving skills.
- Willing to be on call during tours when needed.
- Team player with a service-minded attitude.
