Job description for Sales & Customer Success Specialist at KartaFarm
Job Description
Sales & Business Development
- Identify and pursue new B2B business opportunities, including restaurants, cafes, schools, hotels, corporate offices, distributors, and retailers.
- Drive supermarket and retail expansion, including identifying potential partners, outreach, meetings, onboarding, and product trials.
- Generate and grow B2C sales through existing and new sales channels.
- Prepare quotations, pricing calculations, and commercial proposals.
- Follow up on quotations, negotiations, and sales opportunities to maximize conversion.
- Develop strategic partnerships that contribute to Kartafarm's long-term growth.
- Help maintain and grow existing customer accounts through regular relationship management.
Customer Success & Account Management
- Manage WhatsApp customer and retail partner communications in a timely and professional manner.
- Guide customers through the complete sales journey, from inquiry to successful order completion.
- Coordinate with the farm, distribution hub, and delivery courier to ensure orders are prepared accurately and delivered on time.
- Keep customers updated throughout the ordering and delivery process.
- Follow up after delivery to gather feedback, resolve issues, and ensure customer satisfaction.
- Encourage repeat purchases while identifying opportunities for upselling and cross-selling.
- Build long-term customer relationships through excellent service and consistent follow-up.
Marketing Support & Content
- Support the execution of marketing campaigns aligned with Kartafarm's vision.
- Capture photos and videos during farm visits, customer visits, deliveries, events, and daily operations.
- Create simple content for Instagram, TikTok, and YouTube.
- Edit content using Canva, CapCut, or similar tools.
- Contribute ideas that help improve Kartafarm's social media presence and brand awareness.
Commercial Coordination
- Coordinate closely with the farm and operations teams to align supply with customer demand.
- Assist with pricing calculations and commercial planning.
- Maintain accurate customer records, quotations, and sales documentation.
- Support compliance with Indonesian food regulations, including distribution and Halal considerations where applicable.
Qualifications & Experience
- Strong passion for organic farming, sustainable food, and willingness to learn.
- Diploma or Bachelor's degree in Marketing, Business, or a related field.
- At least 3 years of experience in sales, business development, account management, customer success, or related commercial roles, preferably within the Food & Beverage industry.
- Experience managing B2B customers and developing long-term business relationships.
- Strong communication, negotiation, and interpersonal skills.
- Excellent organizational skills with the ability to multitask and manage multiple priorities.
- Comfortable using Microsoft Office and Google Workspace.
- Fluency in Bahasa Indonesia; proficiency in English is a strong plus.
- Age range: 25–35 years.
- Possess a valid Indonesian driver's license and own mode of transport.
- Comfortable traveling and working fully on-site.
Nice to Have
- Experience working with supermarkets, modern trade, hospitality, cafes, restaurants, schools, or distributors.
- Experience using CRM or sales management systems.
- Experience creating simple social media content using Canva, CapCut, or similar editing tools.
- Basic photography or videography skills.
- Startup, SME, or family business experience.
What We Offer
- Direct exposure to business strategy and company growth
- High ownership and learning opportunities
- Competitive salary with performance-based incentives
- Opportunity to grow with a purpose-driven organic brand
