Job description for Sales & Customer Relations at PT. Baha Gia Bimagaia
• Respond promptly and professionally to customer inquiries via WhatsApp, Instagram, TikTok, and other digital platforms.
• Assist customers with product selection, sizing, stock availability, and product recommendations based on their needs.
• Support sales growth through personalized communication and customer follow-ups.
• Collect customer feedback, product requests, size requests, and purchasing preferences to be reported to the Sales & Retail Operations Lead.
• Assist in collecting and preparing data for weekly reporting to the Sales & Retail Operations Lead.
• Process and manage website orders, HQ orders, and store orders requiring courier delivery.
• Handle product exchanges, alterations, defects, and other after-sales requests.
• Provide customers with timely updates regarding their order status and after-sales processes.
• Maintain accurate and organized documentation of orders, deliveries, exchanges, and customer cases.
• Report stock discrepancies, customer requests, and operational issues to the Sales & Retail Operations Lead.
• Support customer broadcasts, promotions, product launches, and other sales activities.
• Assist with general administrative tasks and day-to-day sales operations.
• Coordinate with the Retail, Store, and Warehouse teams to ensure smooth sales and customer service operations.
