Job description for Sales Admin at Pinhome
About the role
As a Jasa Borongan B2C Direct Sales & Operations Admin, you will be responsible for managing the end-to-end customer journey, from initial customer inquiry and sales follow-up through order fulfillment, payment, and after-sales support. You will manage and follow up on direct sales leads, prepare quotations, process orders, coordinate with Supply and Service Providers, monitor fulfillment, and ensure that customer and payment-related processes are completed properly. This role is critical in ensuring that Jasa Borongan B2C customers receive a seamless experience while maintaining strong sales conversion and operational execution.
What You Will Do
Direct Sales & Customer Management
- Manage incoming Jasa Borongan B2C leads and customer inquiries from initial contact until conversion.
- Follow up proactively with customers to drive quotation-to-order conversion.
- Understand customer requirements and recommend relevant Jasa Borongan services.
- Prepare and communicate quotations, pricing, and service details to customers.
- Maintain an accurate pipeline of leads, quotations, and potential orders.
- Ensure all leads and potential customers receive timely follow-ups.
- Maintain good customer relationships and identify opportunities for repeat orders.
End-to-End Order Management
- Manage orders from order confirmation → scheduling → fulfillment → completion → payment.
- Coordinate with Supply / Service Providers to ensure orders are assigned and scheduled properly.
- Monitor order progress and proactively follow up on potential fulfillment issues.
- Coordinate rescheduling, changes, or customer requests with relevant internal teams.
- Ensure customer requirements and order details are accurately communicated to the fulfillment team.
- Follow up on post-service issues and coordinate resolution with relevant teams.
Payment & Administrative Management
- Monitor payment status and follow up on outstanding customer payments when required.
- Ensure customer, quotation, order, and payment information is accurately recorded.
- Maintain and update sales and operational trackers.
- Prepare daily/weekly sales and operational reports.
- Ensure proper documentation and handover of completed orders.
What You Will Need
- Fresh graduate or 0–2 years of experience in sales, sales administration, customer service, operations, or coordinator roles.
- Strong commercial and customer-oriented mindset.
- Strong follow-up skills and comfortable communicating with customers through WhatsApp, phone, or other channels.
- Highly organized and able to manage multiple customers, leads, and orders simultaneously.
- Strong attention to detail when handling quotations, orders, customer information, and payments.
- Good communication and coordination skills with customers and internal teams.
- Basic proficiency in Google Sheets / Excel.
- Proactive, responsible, and willing to take ownership from start to finish.
- Comfortable working in a fast-paced environment with changing priorities.
- Willing to learn and take ownership of the end-to-end customer and sales process.
