Job description for Sales Admin/Setter at IKIGAI Wellness
Setter / Sales Admin
Department: Sales
Reports to: Sales Manager
Employment Type: Full-time
Location: Office- Bali (Domicile in Bali preferred)
Role Overview
We are seeking a driven Setter or Sales Admin to identify potential customers, start meaningful conversations, qualify opportunities, and schedule sales meetings for our closing team.
This role is ideal for someone who enjoys research, outreach, and turning cold prospects into warm sales opportunities. You will be responsible for consistently building the top of the sales pipeline through outbound chats, calls, and other approved channels.
Key Responsibilities
● Build and maintain prospect lists that match our ideal customer profile.
● Conduct outbound outreach through chats, calls, WhatsApp, and other approved channels.
● Personalize outreach messages based on each prospect’s business, industry, or likely needs.
● Start conversations, generate interest, and clearly communicate our value proposition.
● Qualify prospects using agreed criteria, including need, authority, budget, timing, and fit.
● Book qualified meetings or demos for Sales Executives.
● Confirm appointments, send reminders, and reduce no-shows.
● Keep CRM records accurate and up to date, including contact details, outreach activity, responses, lead status, and meeting notes.
● Follow up consistently with prospects who do not respond or are not ready to buy.
● Work closely with the sales team to improve targeting, messaging, lead quality, and conversion rates.
● Report daily and weekly activity, pipeline progress, meetings booked, and lead feedback.
● Meet or exceed agreed outreach, qualification, and appointment-setting targets.
Required Qualifications
● Proven experience in lead generation, cold outreach, telesales, appointment setting, business development, or a similar sales role.
● Strong written and spoken communication skills in English and Bahasa Indonesia.
● Ability to handle rejection professionally and remain persistent.
● Strong research, organization, and time-management skills.
● Familiarity with CRM systems such as Kommo, Chatwoot, or similar.
● Comfortable working toward measurable activity and performance targets.
● Self-motivated, disciplined, coachable, and results-oriented.
