RTFM CONTACT CENTER PERBANKAN - BSD TANGERANG

Mitracomm Ekasarana (Head Office Jakarta)

Rp6,250,000 - 6,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Workforce Management

Leadership

Customer Relationship Management

Real Time Floor Management

Job Benefits

Health Insurance

Career Path

Insurance

This job post is managed by

Mitracomm Ekasarana

Premium Employer

Job description for RTFM CONTACT CENTER PERBANKAN - BSD TANGERANG at Mitracomm Ekasarana (Head Office Jakarta)

PERSYARATAN:

Pendidikan D3/S1

Memiliki pengalaman kerja sebagai RTFM minimal 1 tahun / Team Leader minimal 1 tahun.

Memahami operasional layanan contact center inbound

Menguasai Ms. Excel

Memiliki kemampuan Analisa dan reporting yang baik.

Memiliki leadership, tegas dan control yang baik dalam melakukan monitor kerja agent.

Bersedia bekerja shifting

DESKRIPSI PEKERJAAN:

Memiliki jiwa leadership & analisa yang baik

Mampu menganalisa dan menyelesaikan permasalahan (problem solving skill)

Bertanggung jawab dan dapat bekerjasama sebagai team

Bersedia untuk standby kapanpun jika di butuhkan operasional atau team membernya

Memahami Target dan KPI sebagi RTFM

Memiliki attitude baik dan bisa dijadikan Role Model

Memiliki pengalaman sebagai RTFM minimal 1 tahun

Penempatan di BSD TANGERANG

Mitracomm Ekasarana (Head Office Jakarta)

5001 - 10,000 employees

PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has three divisions.

MitraComm Ekasarana Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry.

Office address

Jl Dr Ide Anak Agung Gde Agung Kav E.3.2 No 1 , Gedung The East, Jakarta Selatan

Glints Safety Tips

Legitimate employers won’t ask for contact Telegram or any kind of top-ups or payment. Do not provide your messaging app contacts, bank details, or credit card information.

Learn More