Job description for Revenue and Reservation Manager at Octocave Indonesia
Requirements :
- Minimum D3 in Hospitality/Hotel Management or related field.
- Minimum 3 years of experience in Revenue Management/Reservation, preferably in a hotel.
- Strong knowledge of hotel revenue strategy, room rates, inventory, and reservation systems.
- Familiar with OTA, PMS, Channel Manager, and Microsoft Excel.
- Strong analytical, communication, and leadership skills.
- Fluent in English, both written and spoken.
- Age 35–45 years.
Main responsibilities :
- Monitor the hotel's e- commerce strategies as they are being implemented
- Daily management of hotel online presence on various online travel agent
- Managing with director of sales as well as content management
- Communicate with director of sales and marketing
- Developing budgets for projects, monitoring costs, providing status reports to management, and incorporating feedback from the executive level
- Manage e - commerce website content and e- commerce functions including site presentation, product presentation, pricing changes and text and image modifications
- Manage and update the hotel's website and e-commerce functions including latest campaign, events and promotions from the hotel
- Drives web traffic/sales, growth of e - commerce applications via targeted online campaign and retention strategies, with high level of customer acquisition and conversion
- Handle customer service for online - phone calls, e-mails
- Develops and implements new customer acquisition and retention initiatives by managing search engine keyword buy, email acquisition newsletters and exploring other online advertising vehicles
- Negotiate and close new business opportunities with new merchants
