Skills
Job description for Retail Sales Associate (Part time) at Norbreeze Group Pte Ltd
Detailed Responsibilities:
Customer Service
• Greeting customers and attends to customers with engagement of product and brand story.
• Maintains a friendly and approachable demeanour.
• Welcomes returning customers and perform any request(s) of after-sales service.
• Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Sales Engagement
• Connect customers with warm greetings and great first impression.
• Build the relationship with customers to our brand and products.
• Impress customers by memorable closing & exit.
• Introduce & Share VIP Program / Privileges with customer.
Business Recap
• Update accurate sales information
• Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
• Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.
Visual Merchandising
• Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
• Display Stock Replenishment and Seasonal Promotions
Inventory
• Stock replenishment and accountability for opening, closing and handover.
• Ensure sales floor is always neat and tidy, and stock is well organised.
• Weekly check of SOH with ERP system (Navision)
Operational
• Opening and closing procedures are strictly followed
• Store alarm system is checked daily.
Suggested Qualifications and Experience:
• At least a year of retail sales or customer service experience.
• Preference of specialised responsibilities and / or activities
• Professional Qualification Status
• Proven experience in specified areas
Required Attributes
• Takes initiative and is proactive
• Excellent planning and analytical skills
• Resourceful, fast, and efficient and able to work independently
• Result oriented person, meticulous with an eye for details
• Effective time management & prioritization skills
• Good negotiation skills
About the company
An Asian retail specialist, Norbreeze Group is founded in 2004, co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. The couple established the company to distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.
Co-Founder Anders Peter hopes to bring a unique business value and culture from his homeland Denmark to the vibrant cities of Asia –swiftly, like the call of a Nordic breeze, as the company's name aptly implies.
In addition, it has more than 40 direct operated stores and distributes to more than 200 stores throughout South East Asia. The group also distributes its range of brands to several airports and airlines within the region.
