Job description for Retail Manager at Simbadda Group
About us
PT Simbadda Group Indonesia is an electronics retail company known for products such as PC cases, speakers, and PC power supplies. Established in 1996, we have become a trusted brand for consumers seeking high-quality electronic products. In 2026, Simbadda is experiencing rapid growth and plans to expand further into the retail market to reintroduce our products to a new generation of customers. We are committed to delivering innovative, high-quality products and strengthening our presence in the electronics industry across Indonesia.
About the role
We are seeking an experienced Retail Manager to join our dynamic retail management team based in North Jakarta, Jakarta. This is a full-time position that plays a critical strategic role in managing our retail operations across both physical and digital channels. As Retail Manager Omnichannel, you will be responsible for driving sales performance, ensuring seamless customer experiences, and integrating our store operations with our online platforms. This role is essential to our continued success in delivering a cohesive omnichannel retail experience that meets the evolving needs of our customers.
Key responsibilities
- Oversee daily store operations and ensure adherence to company policies, procedures, and standards across all locations under your purview
- Develop and execute retail strategies that integrate physical store activities with omnichannel initiatives to drive sales and customer satisfaction
- Manage inventory levels effectively across store and digital channels, ensuring optimal stock availability and minimal wastage
- Lead, recruit, train and mentor a team of retail staff, fostering a positive workplace culture and ensuring high performance standards
- Monitor and analyze sales performance, customer metrics, and key performance indicators (KPIs) to identify opportunities for improvement
- Coordinate with digital and e-commerce teams to ensure product availability, pricing consistency, and promotional alignment across channels
- Ensure exceptional customer service standards and implement initiatives to enhance customer experience both in-store and online
- Manage store budgets, control costs, and maximize profitability whilst maintaining service quality
- Implement visual merchandising standards and ensure compliance with brand guidelines across all retail environments
- Handle customer issues and complaints professionally, ensuring resolution and maintaining customer loyalty
- Report to senior management on operational performance, challenges and recommendations for strategic improvements
What we're looking for
- Minimum 2+ years of retail management experience, preferably in an omnichannel or multi-channel environment
- Proven track record of successfully managing retail operations and achieving or exceeding sales targets
- Strong understanding of omnichannel retail principles and experience integrating online and offline operations
- Excellent leadership and team management skills with the ability to motivate and develop staff at all levels
- Proficiency in retail management systems, point of sale (POS) software, and inventory management tools
- Outstanding customer service orientation with a focus on delivering exceptional experiences
- Strong analytical and problem-solving abilities with data-driven decision-making skills
- Excellent communication and interpersonal skills in Indonesian and English
- Demonstrated ability to manage multiple priorities, adapt to change, and work in a fast-paced environment
- Knowledge of retail compliance, health and safety regulations, and loss prevention best practices
- Experience with budget management and financial acumen
- Preferred: Background in consumer products or specialty retail sectors
