Job description for Restaurant Outlet Manager at PT. Wakaka Group Indonesia
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events.
Requirement:
- Candidate must posssess at least Bachelor's Degree in Business Management, Food & Beverage Services Management or equivalent.
- At least 2 year (s) of working experience as Restaurant Manager.
- Proven food & beverage management experience
- Proven customer service experience
- Guest oriented and service minded.
- Strong leadership, motivational and people skills.
- Extensive food dan beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Understand the inventory scheme well.
- In depth understanding in-store profit and loss (P&L) reposrt, Food hygene, Health & safety.
- Working knowlegde of various computer software programns (MS Office, Restaurant Management software,POS)
- Ability to manage personnel and meet financial targets.
- Placement at Medan Helvetia
- Ready to work immediately
