Job description for restaurant manager at PT THE BOYS INVEST
About Us
SO Smash Burgers is a brand of PT The Boys Invest. We are passionate about serving great smash burgers and delivering a warm, memorable dining experience to every guest.
About the Role
As we continue to grow, SO Smash Burgers is looking for a hands-on Restaurant Manager to lead our team and take full ownership of day-to-day restaurant operations. You will be the heart of the restaurant, making sure every guest enjoys great food, friendly service, and a consistently excellent experience, from the moment they walk in to the moment they leave.
This is a true all-rounder role. You will oversee both the Front of House and the kitchen, keeping the two teams in sync, while managing quality, costs, and team performance. If you love fast-paced hospitality, enjoy building strong teams, and take pride in running a tight, welcoming operation, we’d love to meet you.
Key Responsibilities
- Oversee all daily restaurant operations, including opening and closing procedures, Front of House, and kitchen.
- Lead, schedule, and supervise Front of House and kitchen teams to ensure smooth service during peak and off-peak hours.
- Deliver outstanding guest experiences by handling feedback and complaints promptly and professionally.
- Maintain food quality, consistency, portioning, and presentation in line with SO Smash Burgers standards.
- Ensure strict compliance with food safety, hygiene, and cleanliness standards.
- Manage inventory, ordering, supplier relationships, and stock control to minimize waste and control food costs.
- Monitor sales and operating expenses, and work to meet budget and profit targets.
- Develop team members, fostering a positive, motivated, and accountable team culture.
- Coordinate communication between kitchen and service teams to keep orders accurate and timely.
- Ensure equipment and facilities are well maintained and report or resolve issues quickly.
- Prepare regular operational and sales reports for management.
- Support marketing activities, promotions, and special events at the restaurant.
About You
- Proven experience as a Restaurant Manager, Assistant Manager, or in a similar leadership role in the F&B industry (burger, casual dining, or fast-casual experience is a plus).
- Solid understanding of both Front of House and kitchen operations.
- Strong leadership, communication, and people management skills.
- Calm, solution-oriented, and able to make quick decisions under pressure.
- Good grasp of cost control, inventory management, and basic financial reporting.
- Passionate about hospitality, quality food, and guest satisfaction.
- Knowledge of food safety and hygiene standards.
- Flexible to work shifts, weekends, and public holidays.
- Good command of English and Bahasa Indonesia.
- Proficient with POS systems and basic office tools.
