Restaurant Manager

At SATOSHI, a semi fine dining destination, we believe exceptional dining begins with exceptional leadership. We're looking for a passionate and experienced Restaurant Manager who thrives on delivering outstanding guest experiences, leading high-performing teams, and maintaining the highest standards of service and operations.

REQUIREMENTS:

- WAJIB sudah berdomisili di Bali // Already domicile in Bali is a MUST

- Previous experiences in a 5 star hotel, luxury restaurant or semi-/fine dining establishment for at least 2 years is highly preferred

- English Professionals skill for business purpose.

- All menu experiences.

- Luxury restaurants experience and knowledge of hospitality and service standards.

- Interpersonal and capability to maintain synergy of team-working.

- POS system.

- Excellent communication skills.

- Management and administration skills.

- Organizational skills.

JOB DESCRIPTIONS:

Operational Management

- Organize and oversee daily restaurant operations, including opening/closing shifts, scheduling, and coordination between departments.

- Ensure a high level of service in line with the SATOSHI restaurant concept.

- Monitor compliance with service standards and the condition of guest areas.

- Resolve day-to-day issues related to guests, suppliers, technical failures, and other incidents.

- Ensure adherence to sanitary regulations, safety standards, and internal protocols.

- Participate in the preparation and coordination of events (Jazz Nights, DJ sets, private events, etc.)

Team Management

- Participate in the recruitment, onboarding, and training of new employees, especially for key positions.

- Conduct regular team meetings, monitor discipline, and foster a positive working environment.

- Maintain a high level of team engagement and corporate culture.

Process Development & Optimization

- Develop, implement, and enforce operational standards, regulations, and business processes.

- Proactively improve workflows based on guest feedback, performance indicators, and observations.

Financial Control & Reporting

- Monitor daily operating expenses (rent, utilities, security, cleaning, procurement, etc.), excluding kitchen and bar cost of goods.

- Oversee cash handling, discounts, payments, and refunds.

- Prepare the monthly profit and loss (P&L) report in collaboration with accounting, including key metrics analysis.

- Submit monthly performance reports to ownership (revenue, guest count, average check, sales breakdown, etc.).

- Ensure adherence to approved budgets for operational expenses.

Menu & Online Presence

- Coordinate menu updates with the chef and bar manager, including positioning, naming, accuracy, and presentation.

- Ensure timely updates to the menu on the website and external platforms (Google, CHOPE, etc.)

Quality & Reputation Management

- Monitor guest reviews on key platforms (Google, TripAdvisor, etc.), initiate responses, and address issues in coordination with marketing or the SMM manager.

- Ensure the tone and content of responses are appropriate and timely.

- Oversee cleanliness, equipment condition, and overall ambiance of the venue.

If you're ready to lead with professionalism, inspire your team, and grow with a brand committed to excellence, we'd love to hear from you. Join SATOSHI and be part of creating memorable dining experiences, one service at a time.