Job description for Reservations & Operations Coordinator at INDOGATE TOUR AND TRAVEL
Role Overview:
We are looking for a detail-oriented, Balinese local professional to manage the end-to-end booking process for our luxury B2C travel packages. You will be the primary link between our sales team, hotels across Indonesia, and our field team (drivers).
Key Responsibilities:
- Booking Management: Handle all communications with hotels/resorts for reservations, ensuring "Honey Moon" arrangements and special client requirements are confirmed in writing.
- Driver Logistics: Coordinate with our private drivers by sending them updated Hotel Vouchers and Flight Reservations to ensure seamless pickups and check-ins.
- Document Control: Collect, verify, and archive all hotel and flight invoices for B2C clients, ensuring they match the agreed-upon rates.
- Reporting: Update the Indogate internal reports with accurate guest data, confirmation numbers, and payment statuses.
- Finance Liaison: Follow up with the Finance Department (Jakarta/Bali) to ensure timely payments to vendors and track outstanding balances.
- Crisis Management: Resolve any "on-the-ground" issues (e.g., room discrepancies or flight delays) by communicating effectively with both the vendor and the client.
Requirements: - Nationality: Local Indonesian (based in Bali).
- Fluent in English & Bahasa Indonesia
- Proficient in Excel, Canva & digital travel platforms.
- Strong hospitality mindset & attention to detail
- Positive attitude, loyal & proactive
- Calm under pressure (for handling last-minute changes), and a strong communicator.
