Job description for Reservation Staff at Mahaprana Management
About the Role
Mahaprana Experience is looking for a passionate and detail-oriented Reservation Staff to join our growing hospitality team. You will play a key role in delivering an excellent guest experience by managing reservations, responding to guest inquiries, and ensuring accurate booking administration across our hotel portfolio.
Whether you're a fresh graduate or looking to start your career in hospitality, this is a great opportunity to gain hands-on experience and grow with us.
Key Responsibilities
- Handle guest inquiries via email, WhatsApp, and online chat professionally and promptly.
- Process reservations, booking modifications, cancellations, and guest requests.
- Maintain accurate reservation records and administrative documents.
- Support the Sales & Marketing team with general administrative tasks.
- Assist with data entry, reports, and document preparation.
- Coordinate with internal departments regarding reservations, guest requests, and daily operations.
- Ensure all reservation information is updated accurately in the system.
- Perform other reservation and administrative duties as assigned.
Requirements
- Diploma, Bachelor's degree, or Experience in Hospitality, Tourism, Business Administration, or a related field.
- Fresh graduates are welcome to apply.
- Good command of English, both written and spoken.
- Computer literate and comfortable working with Microsoft Office and Google Workspace.
- Detail-oriented, organized, and able to manage multiple tasks.
- Strong communication and administrative skills.
- Willing to learn and support different operational tasks.
- Previous experience in reservations or hospitality is an advantage.
