Job description for Reservation Staff – English Speaking at PT Tiket Penida Bali
PT Tiket Penida Bali is a dynamic and growing company specializing in tour services across Nusa Penida, Bali, and Labuan Bajo. We are dedicated to providing exceptional travel experiences to our clients by offering seamless booking, expert guidance, and personalized service. As we continue to expand our operations, we are seeking a motivated and friendly Customer Service Representative and Reservation Staff who can deliver outstanding support to our customers. This role is ideal for someone passionate about hospitality and looking to grow within a vibrant team that values professionalism and customer satisfaction.
The primary responsibility of the Customer Service Representative and Reservation Staff is to manage incoming and outgoing calls, assist with reservations, and provide accurate information about our tours and services. This role involves handling customer inquiries, resolving issues, and ensuring a positive experience for all clients. The position also requires maintaining communication with internal teams to ensure smooth coordination and timely responses. Additionally, the candidate will be responsible for updating customer records, managing bookings, and supporting the sales team as needed. Strong organizational skills and attention to detail are essential for success in this role.
We are looking for candidates who have completed SMA/SMK education and possess between 1 and 3 years of relevant experience in customer service or a similar field. Ideal candidates should have a solid understanding of call center operations, help desk support, and customer relationship management. Proficiency in problem-solving, teamwork, and communication is a must, along with basic knowledge of Microsoft Office and experience in making outbound calls. If you are enthusiastic about working in a fast-paced environment and are committed to delivering excellent service, we encourage you to apply and join our team.
