Job description for Reservation Sales Agent at Bali Midori
We are seeking a motivated and customer-focused Reservation Sales Agent to join our dynamic team at Bali Midori. In this role, you will be the first point of contact for our customers, helping them navigate their travel options and providing exceptional service that aligns with our company's mission of delivering unforgettable experiences.
Responsibilities
- Manage inbound inquiries through phone, email, and chat, providing accurate information about travel packages, availability, and pricing.
- Assist customers in making reservations, ensuring that all details are correctly captured and confirmed.
- Utilize CRM systems to track customer interactions and preferences, ensuring personalized service delivery.
- Resolve customer issues efficiently by employing strong problem-solving skills and product knowledge.
- Collaborate with cross-functional teams to ensure smooth operations and customer satisfaction.
- Stay updated on company promotions, travel industry trends, and competitive offerings to provide informed recommendations.
Qualifications
- Diploma or equivalent; degree in hospitality or related field preferred.
- 1+ year of experience in sales or customer service, preferably in the travel or hospitality industry.
- Excellent verbal and written communication skills with a strong emphasis on customer engagement.
- Detail-oriented with excellent organizational skills to manage multiple inquiries simultaneously.
- Resilient and adaptable, with the ability to thrive in a fast-paced environment.
- Enthusiastic team player who embodies a customer-first mentality.
Benefits
- Competitive salary and performance incentives.
- Career growth opportunities within the company.
- Dynamic and supportive working environment.
- Paid time off and holiday pay.
