Job description for RESERVATION OTA at ELMINA VILLA MANAGEMENT
Elmina Management – Ungasan is looking for a qualified and motivated candidate to join our team as:
RESERVATION OTA
Qualifications
- Minimum Senior High School/Vocational High School graduate (Diploma or Bachelor's Degree in Hospitality, Tourism, or a related field is preferred).
- Minimum 1 year of experience in Reservation, Front Office, or OTA Reservation.
- Familiar with OTA platforms such as Booking.com, Airbnb, Agoda, Expedia, Traveloka, and other online booking channels.
- Proficient in Microsoft Office (especially Excel); experience with Property Management Systems (PMS) is an advantage.
- Good command of spoken and written English.
- Strong communication, interpersonal, and problem-solving skills.
- Detail-oriented, responsible, and able to work under pressure.
- Willing to work on a shift schedule, including weekends and public holidays.
Job Responsibilities
- Manage reservations from Online Travel Agencies (OTA) and direct bookings.
- Update room availability, rates, and inventory across all booking channels.
- Handle guest check-in and check-out processes efficiently and professionally.
- Welcome guests and provide information about the property, facilities, services, and house rules.
- Respond promptly and professionally to guest inquiries, requests, and complaints while ensuring excellent guest satisfaction.
- Coordinate with Housekeeping, Engineering, and Operations to ensure room readiness and smooth guest arrivals.
- Process reservation modifications, cancellations, refunds (according to company policy), and special requests.
- Communicate professionally with guests via OTA messaging, WhatsApp, email, and phone.
- Prepare daily reservation, occupancy, and arrival/departure reports.
- Monitor OTA performance, availability, rates, and booking channels to maximize occupancy and revenue.
- Maintain high service standards and contribute to achieving positive guest reviews and excellent guest experiences.
