Reservation Officer

Education One

Rp3,000,000 - 3,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Microsoft Office

Teamwork

Communication Skills

Job Benefits

Training/Certification

Insurance

Employee Award

Team-building events

Annual Leave

Career Path

Laptop Provided

This job post is managed by

Ayu Ayu

Premium Employer

Job description for Reservation Officer at Education One

Responsibilities:

Manage all bookings and reservations across OTAs.
Handle guest communication (pre-arrival, in-stay, post-stay).
Maintain and optimize the booking platform and CRS.
Manage and update Channel Manager (STAAH) and pricing.
Execute and refine the guest communication guidebook.
Monitor online reviews and ensure timely responses.
Conduct daily competitor rate checks.
Ensure pricing and promotions are consistent across all channels.
Update daily booking forecasts and communicate changes to relevant teams.

Qualifications:

Minimum 1 year of experience in Reservations, OTA management, or Front Office (hospitality preferred).
Understanding of OTA systems, CRS, and Channel Manager (STAAH is a plus).
Detail-oriented with strong analytical skills.
Strong communication skills, professional and responsive.
Able to learn and adapt quickly, especially in booking data and analytics.
Preferably based in Bali or willing to work in Denpasar.

Education One

Education Management

11 - 50 employees

A reputable education consultant who has helped thousands of international students achieve their dream of studying abroad, especially in Australia, Malaysia, Singapore, New Zealand, the U.K, the U.S.A, and Canada.

With more than a decade of experiences in the field, education ONE, together with its sister company of ONEderland Consulting (a Registered Migration Consultant in Perth, Australia), can help to connect you with your dream university as well as nurture your future career path of work and live in Australia.

Education ONE is built upon the ideals of integrity, professionalism and dependability to assist International students. We maintain strong connections and long term relationships with our business partners and our clients. We have a broad connection of university over the world, which include reputable education providers like: TAFE Western Australia, Curtin University, Melbourne University, Monash University, George Washington University and many more.

As our commitment to become a one stop solution consultant for our clients, we are now open our brand new office in the bustling metropolitan city of Jakarta and Surabaya, aside from our Bali and Perth offices.

Additionally, we also have other divisions that managed under the same umbrella (ONEderland Enterprise) with education ONE :

English Cafe l www.englishcafe.co.id (for those who wants to learn English),

Onederland Consulting l www.onederland.com.au (Australian visa consulting company located in Australia), and

PeraONE Villa | www.peraonevillas.com (A private villas on the exotic island of Gili Trawangan)

NeurONE Recruitment | www.neuronerecruitment.com.au (Western Australia Recruitment Agency)

We offer our employees the opportunity to expand to other divisions so there will be a fast learning and growth source available for you.

Office address

Jalan Gunung Soputan I no. 16 A.

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