Job description for Reservation Officer at KABA
Job Description:
Responsible for managing hotel reservations, guest bookings, room availability, and reservation-related administration while ensuring accurate information and smooth coordination between the Reservation, Front Office, Housekeeping, and other departments.
Key Responsibilities
• Manage reservations from OTA, direct bookings, travel agents, corporate accounts, and other channels.
• Process bookings including new reservations, changes, cancellations, no‑shows, and extensions.
• Maintain availability, rates, room types, room status, and inventory in PMS (GuestPro) by coordinating with Revenue, Front Office, and Housekeeping.
• Ensure accuracy of reservation details: guest info, dates, room type, rate, payment, contracts, and special requests in PMS. Also, verify reservations and payments including deposits/guarantees.
• Handle overbooking and assist in finding solutions.
• Coordinate with Front Office on arrivals, special occasions, early check‑in, late check‑out, and guest requirements.
• Ensure handover of reservation details between shifts.
Required Skills
• Previous experience in hotel reservations, Front Office, or hotel operations.
• Familiarity with PMS systems such we using GuestPro, or similar systems.
• Understanding of OTA platforms such as Booking.com, Agoda, Expedia, etc.
• Basic knowledge of Night Audit from PMS (Guestpro)
• Good communication and customer service skills.
• Detail-oriented and accurate when handling reservations and financial transactions.
• Able to work independently and coordinate effectively with different departments.
• Willing to work shifts, including double shifts when required.
