Job description for Reservation & Operations Assisttant at CV KARYA GUNA KAHARSA
Company: Bali Mana Travel & Experiences
Location: Canggu, Bali
Employment Type: Full-time
About the Role
Bali Mana Travel & Experiences is looking for a motivated, detail-oriented, and experienced Reservation & Operations Specialist to join our team in Canggu, Bali.
In this role, you will be responsible for managing travel reservations and coordinating day-to-day tour operations, ensuring that bookings, guests, drivers, and local suppliers are handled smoothly and efficiently.
Responsibilities
- Handle hotel, tour, transfer, and overall travel reservations efficiently.
- Coordinate daily tour operations, logistics, drivers, and local suppliers.
- Process booking requests and manage confirmations, amendments, and cancellations accurately.
- Provide fast, friendly, and professional customer support to guests and partners.
- Ensure smooth coordination between customers, suppliers, drivers, and the internal team.
- Handle multiple bookings and operational tasks while meeting deadlines.
Requirements
- Previous experience in travel reservations, tourism, or tour operations is required.
- Must be Balinese or have lived in Bali for at least 5 years.
- Candidates residing in or near Canggu are preferred.
- Good command of English, both spoken and written.
- Proficient in Microsoft Office (Excel, Word) and Google Workspace.
- Strong organizational, multitasking, and problem-solving skills.
- Detail-oriented and able to manage multiple tasks simultaneously.
- Able to work well under pressure and meet deadlines.
- Responsible, proactive, and customer-oriented.
What We Offer
Fixed competitive salary + BPJS (Social Security).
Friendly and supportive working environment in Canggu.
Long-term career and growth opportunities within the travel industry.
